Software is the code, provided by the device manufacturer, that tells the phone how to operate. Basically, software is akin to the phone's operating system. The manufacturer provides software as a downloadable package. The package is uploaded to EZ UDM Pro, unpacked, and then processed for all attribute values. The attribute names and default values are written to the SQL database instance for fast reference at the time when the software has been processed.
Add Software
You add software to EZ UDM Pro just as you would upload software to any website. All the work to unpackage, process the software and schema, attributes database injection can copy down to the connected provisioning bridges is done by EZ UDM Pro (in the background). The status of the software will change from Processing to Processed once this process has completed.
Software updates are provided by Polycom on a regular basis. We recommend you create a process for the regular updating of the Polycom software. The latest version of the software for VVX can be found here on the Polycom Support Site and for the Trio's here on the Polycom Support Site. When selecting the version to use for the VVX we recommend using the SPLIT version rather than the COMBINED. The split file uses significantly smaller files to update the phone and therefore reduces the bandwidth requirements when performing software updates.
Add Software
To upload a software package to EZ UDM Pro, do the following.
- On the sidebar, click Software
- On the right side of the Software page, click Add
- On the Upload Software dialog, you have a couple options to upload the software package to EZ UDM Pro
- From your computer in a file browser, select the software package to upload, drag and drop it into the dropzone
- Click in the dropzone area, and from the resulting file explorer, select the package that you want to upload, then click Open
- Note that there is a progress bar indicating that the file is uploading. When the file is uploaded, a notification is displayed at the bottom of the page indicating All files uploaded. Click Dismiss on the notification
- If you have more software to upload, repeat Steps 3 and 4. If you are done adding software, click Software in the sidebar and confirm that the software is either in the Processing or Processed state.
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- The software is ready to use when the status is Processed
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Deleting Software Packages
The ability to filter software packages is a handy feature as the number of software packages increase, making it much easier to locate the software packages that you need to assign or delete.
To filter software packages, do the following:
- Click Filter and in the text field start typing the name of a software package, or any item – including the Readme file – Software Details.
Tip! If you are looking for a software package or all packages that contain given text in the readme, start typing the name of that software package, software version, status, or text in the readme file as uploaded. For example, to find only software that applies to a VVX 510 device and the model numbers are referenced in the readme, the software package is returned from the filter. It's important to understand that if you type 'enable' the filter will find enable and enabled, and any other matches that contain 'enable'. This feature is especially powerful given that without this feature, you would need to open and examine each software package detail screen to locate the package that contains strings with a given phrase.
- Note that the list of software packages is dynamically reduced the more you type
- Select the software package that you need to view by clicking the name of the software packages, or click the Trash Can icon to delete the software package
- To clear your filter criteria, click the 'X' at the right side of the text field
Sorting Software Packages
In addition to the Filter feature, you can sort software packages on the Name, Version, File Size, or Status columns. To sort a column, ascending or descending, do the following:
- To sort the Name, Version, File Size, or Status column, click the arrows to the right of the column label
- After the first click, you should see a descending list result, items sorted from 0 – 9, A to Z
- Click the arrow to change the ascending sort to a descending sort, Z – A, 9 – 0
- You do the same on the other columns where ascending is the number 0 to the letter Z, and descending is from the letter Z to the number 0
Deleting Software Packages
A function of good management is to delete items that you no longer need. When the We recommend deleting unused software packages when the last device that is using a given software and is has been upgraded to a newer or different software the software can be safely deleted.
Note! Deleting software that is in use by devices deletes all references and the source files for the software from EZ UDM Pro. Devices will continue to operate normally. However, you cannot deploy the deleted version of software to other devices without uploading the package into EZ UDM Pro. Due to all references to the software being removed, the software deployed to devices that was deleted
To delete a software package, do the following:
- Scroll to locate or use Filter to find the software to delete
- Click the Delete icon (trash can icon on right of the software)
- A Confirmation dialog is displayed. Click Cancel if you do not want to delete the profile, or click Remove All Associations & Delete and remove the selected software
Viewing Software Detail
Information on the software packages that are available on your system is viewed by clicking Software in the sidebar and clicking Click on the software package that you need to view.To view details and what is available, do the following:
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Software Details the following information is displayed if available in the package
Filename – name of the package as it was uploaded
- Version – The version of the software, determined by attributes in the package
- File Size – Size of the package as uploaded
- Status – The status of the package after processing
- Readme – If there was a readme file in the package, the file is displayed. You click Read More… if the size of the file exceeds the size of the pane in the Readme dialog
Tags in Software Detail
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- Any Tags associated with the Software