Re-Syncing VOIP calls to the Enterprise Commander server

When you need to re-sync all the VOIP calls into the Enterprise Commander server.

Step-by-step guide

Please follow the sets below to replay all the VOIP calls into the Dossier for Lync Enterprise Voice server

1. Navigate to the relevant Connector settings page from which the VOIP calls needs to be Re-synced to the server. The connector settings page can be reached by hovering over the Enterprise commander logo → View all Connectors → select the relevant Connector.

   You will need to be an administrator to see the "View all Connectors" option

2. In the Connector settings page, disable the "Voip call state" under the "Lync 2010 Archive" or "Lync 2013 Archive" heading. The option can be disabled by clicking on the current state hyperlink and choosing the disable option.
   
   
3. In a new tab navigate to <serverURL>/_manager → Schema → New query and execute the following commands SEPARATELY:
   1. delete from LYNC_VOIP_CALL_ERROR

   2. delete from LYNC_VOIP_CALL
      
      

4. Go back to the Commander connector page and reset the "Last Voip Call End Time" by clicking on the reset button available next to the time stamp.
   
   
5. Re-enable to the "Voip call state" that was disabled in step 2.

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