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Info
titleUSB Printers are not being detected
  • Are you licensed for Dossier for Enterprise Print?
    • Dossier for Enterprise Print is a licensed product module, without purchase you will be unable to use Dossier for Enterprise Print features.

 

  • I have a Dossier for Enterprise Print license but I'm still not seeing usb printers attached to endpoints
    • Printer Discovery settings need to be configured within the Global Setup window. Click on System Settings and then open Printer Discovery Configuration. Ensure that Discover Directly Attached Printers is ticked. Once ticked attached printers will appear.

DMA Client Agent

Info
titleHow can I check that an endpoint has the DMA Client Agent Installed?
  • Search for the endpoint using Enterprise Commander.
    • Enter the machine name into the search bar to search for the endpoint.

 

  • Look at the processes running on the endpoint.
    • An endpoint with the DMA Client Agent installed with have two processes on the machine running called DMA. The first processes is a System process & the second is a User process. If these processes are present in the process list for the endpoint, the endpoint has the DMA Client Agent successfully installed.