UDM Pro Server Debugging

When you have an issue with a UDM On-premise Server a good starting point is the log files.

The Server log files are located at C:\ProgramData\Event Zero\UDM Pro Server\logs the programdata directory is a windows directory which is normally hidden.

The server.log file is generally a clean log file and any errors are obvious. You should use this in conjunction with the bridge logs to determine possible issues. Details on the bridge log files can be found at https://enoten.atlassian.net/wiki/pages/resumedraft.action?draftId=2176417797

If the error is not obvious from the logs please zip up the latest logs and send to support@enoten.com.