Page Comparison

...

If your server is installed on your infrastructure, please follow the below steps:

1. Login to the SQL server hosting the Enterprise Commander/Dossier server data using a administrative account. Run the following SQL command on the Enterprise Commander/Dossier Database
   DELETE from ENGINEROOM.AuthUser

   Infoinfo
   title Warning
   At this stage keep in mind that performing the above command below will delete all previously created users. This has to be done for the server to recreate the default user.

2. Run the following SQL command on the Enterprise Commander/Dossier Database
   
   DELETE from ENGINEROOM.AuthUser

    

3.  Once the data on that table has been deleted. Please restart the server service. This can be done via the Enterprise Commander Manager app installed on the windows server hosting Enterprise Commander. 
4. Open the Enterprise Commander Manager App. Open the 'Commander' tab. Choose stop and then start again. 
5. After the restart you should be able to login into the portal using the default admin credentials:
   Username: admin
   Password: admin

...